The new supervisors survival manual

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Identify what topics can be delivered using staff expertise, and what topics will need to be outsourced.

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Consider outsourcing training when expertise is lacking, where complex content exists, when there are legal implications, or when teaming, peer learning, and application is helpful. Administering and managing staff training and development involves a great deal of coordination, including the following:. Training and development costs can rack up quickly, but there are many ways to manage these costs more effectively. Once procedures are established, create applicable policies for training and development activities, such as criteria and guidelines for tuition and training reimbursement, how and when training hours will be paid for non-exempt employees, and request and authorization for external training, among the most critical ones.

Many organizations also have a policy which states that it encourages employees to develop their capabilities and offer learning and development programs. Some also cite specific eligibility criteria for participating in training and development programs.

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Training and development programs and initiatives should always be measured and evaluated for their value and impact. Not only does this help establish the credibility and benefit of your function, but it also helps improve offerings over time. Certainly, the simplest and most common method of evaluating training and development initiatives is to collect employees' feedback about each of your training programs.

This can be done via a form that rates aspects of the training and collects comments about its effectiveness. Interviews, focus groups, and committee feedback can also be useful in gathering feedback, but can be more time-consuming. Establishing specific criteria for measuring training and development is helpful for this. Many organizations tie measurements back to the learning objectives. Ensure that employees have opportunities to practice their new knowledge and skills on the job, are supported with coaching and feedback by their manager, and are held accountable for integrating their new skills and knowledge.

Managers can also work with employees to make sure that they are using what they learned on the job through learning contracts, actions plans, and other methods of establishing accountability for learning. Another trend in follow-up is the concept of blended learning, where learning content is presented in multiple formats and helps reinforce concepts.

Providing on-going "bite-sized" learning can also help reinforce what is delivered in training. We have examined the pitfalls, challenges, and crucial skills experienced by and required of supervisors and managers—newly-hired and veterans alike.

By drawing on the expertise of working with hundreds of organizations and thousands of supervisors and managers across the country, we hope this guide has offered you a starting place for just that! A spark to help you with ideas, information, and insight to launch your own learning and development initiative!

Our training programs are implemented at the customer site or a site of their choice. All of ERC's training courses and programs are highly interactive, as we believe that being involved in one's own learning is the only way to create behavior change. Supervisors, managers, and leaders of all levels of experience and in all industries have learned how to build more engaged and productive teams as a result of ERC training. The Ultimate Guide to Training Your Supervisors and Managers This ultimate guide shares how training your supervisors and managers will help them overcome challenges, motivate those around them, and be more effective in their roles.

We are happy to email you the complete guide so you can read it when it's convenient for you. Introduction Research shows that over half of new supervisors and managers receive little or no training before assuming their new roles. Section 1 The Importance of Training Supervisors and Managers Supervisors and managers in every organization, on any given day, experience successes and face challenges. Do supervisors and managers participate in making legal selection decisions based on job-related factors and qualifications and not based on any protected-class criteria?

The New Supervisor's Survival Manual by William A. SALMON, Paperback | Barnes & Noble®

Do supervisors and managers understand wage and hour law FLSA and how it affects the pay of their employees? Do supervisors and managers consistently discipline or handle issues related to employee conduct? Pitfall 2: Failing to document and manage performance Performance management is a common struggle for many supervisors and managers. Ask these key questions: Do supervisors and managers generally have a high performance work team, or do their employees struggle in reaching certain performance standards or goals?

The New Supervisors Survival Manual : William Salmon

Are employees aware of what is expected of them in terms of performance? Do supervisors and managers communicate these expectations to employees? Do supervisors and managers take the performance review process seriously? Do they understand its importance and how to prepare for and deliver a performance review? Do supervisors and managers document any and all incidents of poor performance? Do supervisors and managers support performance with development and training if needed? Do supervisors and managers have conversations with employees about their career aspirations and developmental interests?

Do they follow-up on insights obtained in these conversations? Do supervisors and managers continually challenge and empower their employees? Do supervisors and managers make themselves available to answer employee questions about projects, assignments, and tasks?


Do supervisors and managers recognize and thank employees for their contributions when they do a good job? Do supervisors and managers criticize more than they praise? Is there an imbalance of negative and positive feedback, and is this justified? Pitfall 3: Poor communication skills Inadequate communication manifests itself in a number of problems including poor relationships with employees, frequent misunderstandings of job-tasks, unclear expectations, or lack or communicating policies.

Ask these key questions: Do supervisors and managers establish rapport and positive relationships with employees? Do supervisors and managers engage in frequent methods of in-person communication? Do supervisors and managers clarify points and issues, trying to better understand work problems employees have?

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Do supervisors and managers exhibit effective non-verbal communication with employees? Do their words match their body language and tone of voice? Do employees often feel confused when completing work assignments, or do misunderstandings frequently occur? Do employees receive enough performance feedback from supervisors and managers? Do they understand where they excel and where they need to improve? Is the feedback provided by supervisors and managers constructive and well-targeted at behavioral changes?

Pitfall 4: Failing to resolve conflict Many managers fail to resolve conflict. Ask these key questions: Do supervisors and managers work to accurately define and identify key workplace conflicts, or are problems frequently incorrectly identified? Do supervisors and managers recognize the causes of conflict? Do supervisors and managers understand the costs of conflict on your business and recognize its effects on productivity?

Do conflicts generally go unresolved by supervisors and managers, or do supervisors and managers practice different strategies to manage and resolve conflict, ensuring that it has a limited effect on performance? Do supervisors and managers try to prevent negative conflict by encouraging positive coworker relationships, encouraging recognition of individual differences, and addressing work problems quickly before they escalate?

Do supervisors try to adapt to different personalities and styles in order to maximize their effectiveness? Pitfall 5: Not understanding the new role Typically promoted from individual contributor roles, supervisors and managers find themselves not understanding the new requirements and expectations of their new role. Ask these key questions: Do supervisors and managers frequently encounter challenges on the job in dealing with employee issues and problems? Do supervisors and managers understand how their role is different than that of their previous role as an individual contributor?

Do they understand its importance in driving results through others? Do supervisors and managers understand the responsibilities of their role and how to carry them out?

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  6. Do supervisors and managers make time for employees, balancing task completion and building supportive relationships? Do supervisors and managers show trust and confidence in employees? Are employees excessively directed and micromanaged? Are employees treated with respect and courtesy?

    The New Supervisor's Survival Manual

    Looking for online supervisory training? You asked, and we listened. ERC now offers our leadership training online.